Worst service and experience

Good day - reference number - ***

I have never been irate with a business in my life. I have 2 Hisense TVs and a Hisense fridge. I feel like throwing those out if this is the service that you provide to your customers. One of my TVs stopped working and is under warranty, called and logged it, the technician came out and the TV can not be fixed, now I am waiting for a credit. This whole process has taken more then a month, I have had to call Hisense for each and every action/process to be completed. Now I'm waiting for collection and I have to call Hisense everyday, it's unacceptable and I don't have the time. I called this morning again, after getting confirmation that collection would be made today, only to find out that the collection wasn't arranged. I had to arrange for someone to be at home during this time. I have work to do. The call center agent that I spoke to this morning dropped the call in my ear when I asked for an escalation. The customer service advisors don't listen when you speak, the ask the same questions over and over and don't action your query and then you have to call again. It's the worst service I've ever experienced.