SM
S'fiso Maphanga

1 reviews | Active since Oct 2015

07 Jan 2018, 14:48

Worst phone I have bought

I bought a Hisense U962 at Edgars Menlyn 25/08/2017. I use this phone work purposes only. The phone has Whatsapp and Truecall only as working apps. Yet the phone stops everything from working. I called Hisense and went the customer center. They want me to have a receipt. So I must walk around with a receipt. Now this phone doesn't work it crashing everyday. I went to Edgars Menlyn. They want to book it for two weeks. How will I make money for two weeks. Is Edgars and Hisense gonna pay for those two weeks. I don't want this phone anymore. Buying it was a big mistake. I just want my money back. I will never trust Hisense again and will never recommend it to people I love.

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Replies (2)
Hisense
Hisense's reply11 Jan 2018, 15:39
Official

Good Afternoon.

Sorry about your experience. However, the Till Slip Validates the warranty, without this then our repair centre cannot log a call to your warranty conditions.

You can have a reprint from the store and take it back. They will then assess the unit and you will be able to report back to the store with the assessment report.

Hisense
Hisense's reply11 Jan 2018, 15:39
Official

Good Afternoon.

Sorry about your experience. However, the Till Slip Validates the warranty, without this then our repair centre cannot log a call to your warranty conditions.

You can have a reprint from the store and take it back. They will then assess the unit and you will be able to report back to the store with the assessment report.