Worst Manufacturer Ever!!!

Our washing machine is still not working. Call / job logged on the 27.12.2023, Technician only came out on the 02.01.2024 was there about 15 min and advised that our clutch needed to be replaced. To order the part would take 7 to 10 working days. This was installed on the 08.01.2024, Spin function would still not work and were advised that we would have to order another gearbox, we complained that this would take to long as we would have to wait another week at least and needed to do washing. Tech advised that we would then have to call office. I called the next day and was advised that the tech would come the next day or contact me to come through and fix wiring. This did not happen and after many follow up calls Tech eventually came through late afternoon on the 12.01.2024. Spin function was only tested and was working. The Next day when I tried to do washing, The machine was still not working, a new problem, washing machine was not starting its wash cycle because it was not filling up as water was just going straight out the drainage pipe. I called Monday(15.01.2024) and advised of the situation and the ticket was re-opened and received an sms and was advised on the phone that a tech. would contact me or come through the next day to see what was now wrong. I received no call and no Technician Came to my house. Then today the 17.01.2024 I get another sms saying that the ticket has been closed? I call in and explain to the agent that no one came yesterday but I received and sms at 09:09 that the ticket was closed and the repair complete? She advised that the ticket would be re-opened. After 30 min had still not received the sms that the job / ticket had been re-opened. I then called in again. And also advised of the above History and asked if We should rather open another ticket / job number. Lady now is speaking to me in Zulu, fortunately I can understand and she advised that She would now have to escalate the query to re-open the ticket and I should call back at 14:00 and the 3 hrs time to follow up.