Worst experience with finincial impact

My Hisense TV that I bought in July last year stopped working, I called Hisense and they sent a technician to fetch two weeks later I call and was told it's not being fixed due to physical damage, technician brings back my TV physically damaged with the screen cracked and says I must call Hisense as they said they will give me credit to buy another TV and must go to where I bought it no one has contacted me, Now I must use my resources to fix this problem, they broke the TV and I must clean up their mess at my expense? I'm beyond disappointed