WORST experience

We bought a Hisense TV at Makro, got home screen was cracked took it back the next day. It's been a month struggling to get answers calling after them still no answers on the 16th November 2023 I phoned again got a quote R9000 to repair the TV, we bought the TV for R9999 Today on the 17th I got an email from Makro Care centre with a quotation of R11 000. This has been by far the worst service still no solution only issues after issues. 1 month still no TV