Worst customer services

Hisense is the worst company ever I will never recommend anybody to purchase a tv from them the day of delivery once I put the tv on the tv had a big black patch the left side of the tv they done a assessment on the tv stating that there is a fingerprint mark with a crack in the screen and that they cannot replace the tv where I purchased it from and that it'doesnt cover the warranty that's on the tv itself and they even had the audacity to do it without informing me that they going to deliver the broken tv back to me and yet I'm getting billed for a tv that I didn't even break worst customer services ever and yet this is now the second complaint that hasn't been resolved and next week it will be a month that the tv is broken how pathetic