DF
Dupa Fousché

1 reviews | Active since Jan 2019

08 May 2024, 11:12

Worst Customer Service EVER!

Hisense after-sales support takes the cake for being the WORST in the entire world. They took a month to repair my tv which is still under warranty. It came back with scratches and I am now being told that it had scratches when they came to fetch it which is a BLATANT LIE. My Showmax does not work and I am told that nothing can be done about it. To state that I am disappointed is the understatement of the century.

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Replies (1)
Hisense
Hisense's reply02 Jun 2024, 13:58
Official
Hi Dupa, 

Apologies for the bad experience. 

Showmax has been terminated on some of our TV models due limitations on both the software and hardware. Regarding the scratches, we will check with our technicians. 

Complaint reference number:  *** 

Regards, 
TPN