Worst customer service

I purchased a Hisense washing machine, and after only five months of use, it started developing issues by repeatedly tripping the power. I contacted the manufacturer, who sent a third-party technician to carry out repairs. However, after the first repair, the problem persisted.

The machine was then collected for further inspection, and I was informed that there was “nothing wrong” with it. Yet, upon its return, the washing machine completely lost power on the very first use. I immediately contacted both the manufacturer and the service provider, but it took them a week to assist me despite logging an emergency repair.

On the third visit, the technician identified a faulty part that needed to be ordered. It has now been almost a month since that repair was logged, and the issue still has not been resolved. The service provider frequently misses appointments or gives vague promises that they will come “sometime during the day,” without confirming a specific time.

This experience has been extremely disappointing and frustrating, especially given the time, effort, and inconvenience involved.