Worst customer experience ever from a company.

I phoned the sales department on 25 July 2022 to order a power supply for a 58" smart TV at 09.15 I was told that I need to send an email to *** which I sent at 09:28, and then they will sent me a quotation. I received the following automated response email:

Thank you for making contact with us.

Kindly note we have received your request and your email ticket reference number is 665923

Due to the current pandemic, we are working with limited resources and your request will be attended to as soon as possible.

To follow up on your email ticket reference number 665923 please feel free to contact our Customer Care on ***3.

Thank you for your patience.

Yours Sincerely, Hisense Customer Care Team

I rep**** on this email to include the price of 2 leg stands for this TV.

I phoned again at12:18 because I still haven't received the quotation and was told that they will send the quotation. On 26 July 2022 I phoned again at 08:24 because I wanted to know how long it will take to get the quotation and was told that all requests they received on the previous day will be processed on that day and I will receive it within a few minutes.

I phoned again at 08:59 and was told "I just need to wait."

I phoned again on 27 July 2022 at 09:15 and was told again to "Just wait".

I phoned again on 28 July at 08:07 and spoke to a Veronica which told me she will send me the quotation shortly. I did receive the quotation at 08:25 and rep**** on her email to include 2 leg stands for the TV. As there was no response from her by email I phoned at 09:03 and was told that she was engaged and she will be given the message to include the price of the 2 leg stands in the quotation.

I phoned again at 14:51 and was put through to an IVR to rate the customer experience.

I phoned again at 14:53 and asked if I could speak to Veronica and was told that she will phone me shortly.

I guess according to this track record it will take me 4 weeks to get my spares.