Worst brand ever

<p>I really thought Hisense was an upcoming brand until 5 November 2016 when our fridge that was just over a year old just stopped working. Sunday 06 November 2016 I logged a service request through the website and and recieved confirmation of the service request @ 07:55 the same morning. They said we must give them up 2 48 hours to respond. No need to say we lost everything that was in the fridge. 48 hours came and went and Wednesday 09 November 2016 I made a call to the Cape Town offices because the JHB offices number that is on the website does not work. Finally I got some responses but why do customers always have to follow-up. Friday 11 November a technician came out and found the fault and promised me that he will be at our place again first thing Monday 14 November. I stayed home to wait for him then eventually had to phone the techinician to find out what is going on, only to hear they dont have spares and that he is only ordering it that day. Michelle Venter, Lindikhaya Bushwana and the ********** contacts is the worst communication that I have ever experienced and I came to the conclusion that when buying a no name brand you can expect exactly the same service. This experience cost us over R2000 in food and still nothing from Hisense.</p>