Worst after sales service when it comes to warranty

My wife and I bought a brand new smart tv from Game on 14/11/2020 as it was a Black Friday deal and only started using the TV from 16/01/2021 when we got married and moved in together.

However, this week we noticed that the TV remote started acting up and have been using the phone remote app to navigate on the TV. However, this morning the remote seems to have given up fully and is not working at all.

I then called the customer service department as it has been 6 months and 10 days since we bought the TV and I was told that warranty is no longer valid as the remote has a 6 months warranty and we need to pay for a new remote.

Are you seriously telling me that you do not make exceptions for 10 days and how convenient that the remote breaks just out of the warranty period.

This is honestly the worst service I have ever received and as someone who owns many Hisense appliances as I want to support locally manufactured items, I will honestly reconsider buying any of your items if this is the after-sales service you give.