Worst after sales service

Absolutely Disgusting service

I live in Cape Town and unfortunately have a Hisense fridge with a faulty fan motor. There is not one company in Cape town that carries any spares on Hisense fridges as they are not allowed to and the only place in South Africa where one can buy spare parts from, and that is Hisense in JHB. On making enquires and getting the part number, I was informed that once a payment has been made it will take 7 to 14 WORKING DAYS to get the part couriered to me. My fridge would then have been out of order for 16 working days. That is 20 calendar days without a fridge. Hisense is such a huge brand and yet fails to be able to supply their customers with parts. If your call centre is anything to go by, I can understand why part can take 14 working days to travel via courier from JHB to Cape Town. Even tried to arrange my own courier but that is not allowed. To all reading this, please think twice before you buy a Hisense product.