1 reviews | Active since Aug 2022
Worse customer service from Hisense
Hi. I bought a Hisense washing machine from takealot in February. The spin function stopped working and I had to contact Hisense as it was still under warranty. The tech came and checked it and said it was a factory fault. I asked for a new machine because it is still new. It was approved and the broker machine was picked up. I phone dthem everyday for feedback to be credited , everytime I phone the call centre they keep saying it will escalated to Phumzile. I cannot speak to Phumzile or anyone else incharge. The call centre staff as absolutely clueless about everything. I wasted r100's of rands on airtime . I'm so so upset. I need my machine!!!!!!!! I will never recommend Hisense to anyone. Customer service and product are terrible.
I contact Hisense daily for feedback and to be credited and till date I’ve received nothing. Whenever I call the call center they have no idea on what’s going on and I’m being transferred to different people who have no clue about my situation.
So much time has passed and I’m always the one contacting them, they’ve never contacted me or updated me once about what’s happening.
The customer service is terrible, I wouldn’t recommend anyone to purchase Hisense products!!
I contact Hisense daily for feedback and to be credited and till date I’ve received nothing. Whenever I call the call center they have no idea on what’s going on and I’m being transferred to different people who have no clue about my situation.
So much time has passed and I’m always the one contacting them, they’ve never contacted me or updated me once about what’s happening.
The customer service is terrible, I wouldn’t recommend anyone to purchase Hisense products!!