kM
katleho M

1 reviews | Active since Mar 2018

27 Mar 2018, 12:18

willing to Sue hisense for faulty phone and horrible service

I bought a Hisense T5 mobile on 17 February 2018 and have the following problems with it : the phone freezes when i open an application the phone battery does not last longer than an hour the phone has problems with the speaker , calls are not audible. the phone screen randomly blanks out. Foschini obviously will not take the phone back because of the 30 day T&C's but the phone came with a Hisense warranty . I STILL HAVE MY SLIP as well as all accessories that came with this phone. i am extremely annoyed because i rely on my phone to access emails and make business calls , i cant do this when the battery only lasts an hour. i have written several reviews on hellopeter , i am even willing to post on twitter , facebook ,instagram and any other social media platform or online community where my voice as a consumer will be heard. i am not satisfied with this product and have not gotten a response from hisense as to how they as a company plan on fixing this problem. i know my consumer rights and i am even willing to take the matter to court , i want a full refund . i am not even interested in getting another hisense phone in exchange for this one because i have lost all trust in hisense as a whole and would not recommend anyone purchase their mobile phones.

ACCORDING TO S.A CONSUMER RIGHTS Suppliers must remedy and defects in quality or services or refund the consumer a reasonable amount of the price of the service or goods.

b) Right to safe, good quality goods

Consumers are entitled to products in good quality and safe working condition and free of defects. Products must comply with the standards ACT NO 29 of 1993 or any other ACT REGULATIONS.

c) Right to imp**** warranty of quality

The producer, importer, distributor and supplier must warrant that the goods comply with requirements of being of good quality, durable and safe for the use as advertised or designed. If goods are of inferior quality, unsafe or defective the consumer may return the product within a period of six months at the expense of the supplier. Suppliers are obliged to repair, refund or replace the failed, defective or unsafe products

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Replies (1)
Hisense
Hisense's reply28 Mar 2018, 07:22
Official

Good Morning Thank you for the review. A Hisense Agent will be in touch with you shortly

Regards