WHY OFFER A WARRANTY???? NO CUSTOMER AFTERCARE!

Washing machine broke in August. Waited until the 14 of September for a part only for it to still be broken with no follow up from managers I have spoken to. The repair person doesn't bother to reply. The whole after care system is ridiculous. Why offer a warranty if you cannot follow through??? Am I supposed to wait another month for a part or wait 45 minutes for someone to answer in the call center. I am going to take this as far as I can. You take people's hard earned money to treat them like trash!