what a terrible service i got at Hisense

Good day

Last year 15 December 2024 I bought a Hisense fridge through Takealot and on the 17th the fridge was delivered to my place and i was so excited with the turn around time only if i knew my excitement will be short lived as the fridge started to give me problem as from the 1st week when it arrived at 1st it got everything frozen on it, am talking about the water in the water dispenser was also frozen and i didnt think of it as a bad thing that time i thought it because it too strong as it has only 2 days since we plug it not knowing that is just the begging of my nightmare cause the following day then the fridge started to melt things that ware frozen on the cooler side then it started to leakwater on the dispenser almost all my Christmas grocery got spoiled i had to organized the alternative fridge as i had been trying to get hold of Hisense without any respond from them all the time when you call they will say the technician is on the way but never pitched untill the 22 Jan 2025 when two of there Technician come to my place and final check the fridge and there found it not working and said there need to order the part and had boldly advice me that its better to contact the office so that there can dispatch the new fridge as this is a serious problem with there fridge and if it start giving you a problem its forever thing that then i wrote on the job card as advised by the technician that i will need a new fridge is my fridge is only 3 weeks and it already giving me some problems but to my Suprise the following day i got an SMS saying "Hisense Repair *** is categorized as (Completed Repairs) since from then i have been calling the and when there pick up there always says there will call me back but never call