What a Horrible experience

Please can someone contact me as I am very unhappy with the service I received yesterday from the Hisense call out crew. We logged a call at Hirsch's Meadowdale on Saturday the 13th. We clearly asked numerous times to please come on a Monday or Thursday. On Wednesday I got a call from a technician saying he is 20min away. I again asked him to please come on Thursday where he told me someone will be there before 12. That someone (Sibusiso) never once contacted me and even when he was at my house told my Lady to send me whatsapp he never once got on the phone and called me. Now the main problem I got is that when we logged the service booking the machine was not draining F03 error. On Sunday we still used the machine. We just let the water drain out manually in the front outlet. Have video of the machine still in working condition just not draining.

Your technician then found a small pencil in the draining compartment and told me it is customer negligence and will have to pay R450 to replace that unit which he apparently did while he was there. I still rep**** and said it's fine to send the invoice and I will pay. Happy to do so

20 min later I got a message from my Lady saying the machine computer board blew. No, that is what got me mad. By the time your guys left my machine they were in a worse state than when they got there. Now I do understand the computer will tell the machine to stop at the draining mode if there is a blockage and if that were removed probably it would have worked. But when he left my machine did not even switch on again. Please can someone come out and at least put it back in the state that they found it - switching on and operating and I will pay for getting the blockage removed – I will not pay for a new computer board that was working prior to them coming to my house!!!!

I emailed this to Hisense and Hirsh's with not much help. Please note I have escalated this with our admin dept regarding job no-***, and was advised that in this case a pencil blockage was found to have been the cause of the problem so the warranty has been voided. The unit also was purchased on the 04/07/2021 this would not have been a factory problem. Best Regards Bongani Gumede Service Rep Service department – South Africa Hisense SA Sales Holdings (Pty) Ltd

I still get told to pay for something that worked before they got to my house. Clearly they are not interested in helping me get this matter resolved. I posted on their Facebook page and with in 10 min the post is gone never existed this can not just be wiped under the carpet with no outcome!!!

I have supporting video footage to show that it worked after call was logged before they got to my house**