Well done HiSense in repairing my fridge combo without delay

Bought a fridge combo from Game in Apr19 with a 5 year warrantee. Jul20 there was a problem which was reported to HiSense & within a week the technician came. Instead of replacing the thermostat he tweeked & reset & all seemed ok. Last Saturday morning what could freeze, was. Reported the matter & also read all the Complaints on HelloPeter which was a concern so in addition found the Service Managers name on the internet & mailed him & the mail address on their Facebook. On Monday got a call from HiSense & sms & yesterday the technician phoned & came out & replaced the thermostat, under warrantee. I have had really bad experiences with other companies however cannot say anything negative about HiSense. Not sure if the mails sent to the Service Manager or one on Facebook took action or it was the Service Centre, either way I got positive results & didn't have to throw anything away. Must include that there was no issue about the Warrantee either which says a lot about the company. Guess it also helped that I had all my paperwork which included the previous repair which matched their records. Well done, much appreciated HiSense