We have a double door Hisense fridge/freeze

We have a double door Hisense fridge/freeze. Recently we unfortunately broke one of the shelves in the fridge. I phoned a company through who one could purchase spares. Very pleasant person. However after a couple of phone calls to them, I was told that the shelves were no longer available, my fridge was too old. Considering we had bought the fridge in November last year, that did not make sense to me. I decided to go direct and thereafter things moved quicker. We requested the relevant shelf. An invoice was sent. Receipt of payment was acknowledged. Two days later we were informed that the shelf had been sent by courier. Our problem was sorted quickly. Thank you Hisense.