mM
mjonesrankin M

1 reviews | Active since Jul 2016

21 Feb 2017, 15:54

Washing Machine - Service under Warranty taken 10 days

<p>Logged service request 11/2/17 - got an email saying 48hrs for processing</p> <p>Emailed 15/2/17 - no feedback</p> <p>Called 0860 number spoke to Bradly 15/2/17 - he said there was a problem on the website.</p> <p>15/2/17 - Bradly emailed me a new request form - filled out and emailed back.</p> <p>16/2/17 - I got a missed call from the technician - called back 20mins later after being in a meeting to be told I have missed iut he is already past my off ramp. He may onlymake it back next week. I explained what had happened and begged him to come back he said no.</p> <p>17/2/17 - No call from Technician</p> <p>17/2/17 - Called 0860 Hisense number explained to lady she promised to call me back - no call</p> <p>18/2/17 - No call</p> <p>20/2/17 - Technician arrived left no number explained to my domestic worker he would call me and update me.</p> <p>21/2/17 - no call from technician.</p> <p>21/2/17 - Called Hisense again spoke to Melanie - who promised to call me back...no call</p> <p>21/2/17 - Called again spoke to Brad - he contacted the technician who said he didnt know if they had stock of the parts.</p> <p> </p> <p>Hisense Brad is brilliant!!! The rest of your support team including East Coast Appliances who do your warranty repairs...lets just say I wont be buying another Hisense appliance.</p> <p> </p> <p> </p>

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Replies (1)
Hisense
Hisense's reply23 Feb 2017, 07:58
Official

Good day Mega

Thank you for making contact a Hisense Customer Care Consultant will make contact shortly

Regards

Hisense SA