Hellopeter
Share Your Experience
KK
Koketso K

1 reviews | Active since Jul 2023

25 Nov 2025, 08:32

Washing machine return loopholes

The drying function of a washing machine i bought broke and ive been running in circles. After a few months and give you and F17 error. The hisense customer service will keep sending a technitian while the problem keeps repeating. Mine has been repaired 5 times and it still gives and F17 error. When i try to return it they say they want a technitian report. When the technitian comes, they implement a temporary solution for the machine to work for 3 washes and then back to the same problem. Id say try another brand if you really want the washer dryer combo function.

0
Replies (10)
Hisense
Hisense's reply25 Nov 2025, 09:16
Official
Good day Koketso, 

Thank you for reaching out to us. Please accept our deepest apologies for the inconvenience caused. Kindly respond to the last email from our care team with your concerns. 
Kind regards,
MM.

Best regards,

KK
Koketso K's update28 Nov 2025, 09:25
Reviewer Update
  1. There’s no last email from you and I’ve been trying to run around to get ahold of a technician that came last time and everyone is ignoring me. I’ve been messaging for 3 days since they said I will receive a call. I haven’t received anything and it’s incredibly frustrating
Hisense
Hisense's reply28 Nov 2025, 10:24
Official
Hi Koketso,

One of our agents will contact you to discuss your case. 
Kind Regards,
MM.

Best regards,

KK
Koketso K's update28 Nov 2025, 14:02
Reviewer Update
I am tired of the repairs that have been done on the machine. I have complained and the machine has been fixed 6 times by different technicians. Problems keep coming up and I’m am very frustrated and I am at a point where I do not want any more repairs on this machine. The technician came and identified another problem for repair. I am demanding a refund as I have lost confidence in the brand. I have had enough patience. Now this is turning into a nightmare for me and a pending legal battle for you. Refund the machine. These are the amount of reference numbers I’ve had for this machine since I bought it : ***, ***, ***, *** , ***. I want my money back. I do not want any more repairs done on this. I will be left with a prophet once the warranty is over.
KK
Koketso K's update28 Nov 2025, 14:14
Reviewer Update
left with a problem once the warranty is over. *
Hisense
Hisense's reply28 Nov 2025, 14:32
Official
We understand your frustrations; our team is looking into your case and will contact you. 
Kind regards,
MM.

Best regards,

KK
Koketso K's update03 Dec 2025, 13:40
Reviewer Update
I have not been contacted nor is the issue being resolved. I am being dodged on this issue. I am taking this issue up with the ombudsman.
Hisense
Hisense's reply03 Dec 2025, 13:57
Official
Good day Koketso K,

Please note that we have sent you communication regarding your unit, as we were unable to reach you telephonically. 
Regards, 
MM.

Best regards,

KK
Koketso K's update03 Dec 2025, 14:03
Reviewer Update
Call me now. I am available.
Hisense
Hisense's reply03 Dec 2025, 14:53
Official
We will give you a call. 
Kind regards,
MM.

Best regards,