CM
Customer M
1 reviews | Active since Jun 2025
30 Jul 2025, 20:21
Washing Machine Replacemnet
Poor Customer Service
I am extremely disappointed with the service I have received. An assessment was done, and a resolution was passed on 16th July to replace my washing machine. However, to date, I have not received the replacement.
I have contacted your distributor multiple times, but there has been constant back and forth with no resolution. Honestly, I am now tired of waiting.
Can I please request a full refund instead? I would like to try another store, as it seems you are unable to deliver the promised replacement.
I hope to receive a response and resolution as soon as possible.
Helpful (0)
Replies (12)0
Replies (12)
Hisense's replyOfficial
31 Jul 2025, 07:57 Thank you for sharing your feedback. Our team will be reaching out to you directly to assist. Kind regards,
Hisense South Africa
Hisense South Africa
Best regards,
Hisense's reply31 Jul 2025, 07:57
Official
Thank you for sharing your feedback. Our team will be reaching out to you directly to assist. Kind regards,
Hisense South Africa
Hisense South Africa
Best regards,
CM
Customer M's updateReviewer Update
01 Aug 2025, 15:56 Since you have received the faulty washing machine, I am formally requesting my refund. I’ve had enough of the back-and-forth with Makro — please process my refund immediately."
CM
Customer M's update01 Aug 2025, 15:56
Reviewer Update
Since you have received the faulty washing machine, I am formally requesting my refund. I’ve had enough of the back-and-forth with Makro — please process my refund immediately."
Hisense's replyOfficial
01 Aug 2025, 16:01Hi Memory,
As advised, the unit was collected by the store and not Hisense. We understand how frustrating the wait can be. We have followed up with the store, and they confirmed that your credit is still pending. They will be in touch with you directly to provide further feedback.
Regards,
KJZ
As advised, the unit was collected by the store and not Hisense. We understand how frustrating the wait can be. We have followed up with the store, and they confirmed that your credit is still pending. They will be in touch with you directly to provide further feedback.
Regards,
KJZ
Best regards,
Hisense's reply01 Aug 2025, 16:01
Official
Hi Memory,
As advised, the unit was collected by the store and not Hisense. We understand how frustrating the wait can be. We have followed up with the store, and they confirmed that your credit is still pending. They will be in touch with you directly to provide further feedback.
Regards,
KJZ
As advised, the unit was collected by the store and not Hisense. We understand how frustrating the wait can be. We have followed up with the store, and they confirmed that your credit is still pending. They will be in touch with you directly to provide further feedback.
Regards,
KJZ
Best regards,
CM
Customer M's updateReviewer Update
01 Aug 2025, 16:05 This was approved on the 16th of July 2025. The collection was done, yet I am still waiting for my refund. I expect this matter to be prioritized, and I would appreciate a clear timeline for when my credit will be processed. Please align with Makro. l want feedback.
CM
Customer M's update01 Aug 2025, 16:05
Reviewer Update
This was approved on the 16th of July 2025. The collection was done, yet I am still waiting for my refund. I expect this matter to be prioritized, and I would appreciate a clear timeline for when my credit will be processed. Please align with Makro. l want feedback.
Hisense's replyOfficial
01 Aug 2025, 16:18Hi Memory,
We will follow up with Makro on our side, however, please also contact them directly, as they have advised that all feedback regarding the credit will be communicated directly to you and not through Hisense.
Regards,
KJZ
We will follow up with Makro on our side, however, please also contact them directly, as they have advised that all feedback regarding the credit will be communicated directly to you and not through Hisense.
Regards,
KJZ
Best regards,
Hisense's reply01 Aug 2025, 16:18
Official
Hi Memory,
We will follow up with Makro on our side, however, please also contact them directly, as they have advised that all feedback regarding the credit will be communicated directly to you and not through Hisense.
Regards,
KJZ
We will follow up with Makro on our side, however, please also contact them directly, as they have advised that all feedback regarding the credit will be communicated directly to you and not through Hisense.
Regards,
KJZ
Best regards,
CM
Customer M's updateReviewer Update
04 Aug 2025, 07:24Hisense
Day 20 - Still No Resolution on My Replacement/Refund
Makro is still doing its back-and-forth. As I said on Thursday, one of their managers assured me that a replacement would be delivered on 1 August 2025 — that never happened. Previously, when I contacted Makro Wonderboom, I was told that since my purchase was online, it must be handled by the online team. Yesterday, when I followed up again, I was told to seek help from a store close to me. I tried to explain that I had already done that before and was refused assistance because it was an online purchase. So which is it? Hisense or Makro? Because at this point, I am unsure who is actually responsible. Meanwhile, you have your washing machine and my money. This is unacceptable. Should we now test your appliances in-store before taking them home, just to avoid this kind of confusion when your products are defects. Please align with your distributor and resolve this matter urgently. Day 20 – and still waiting.
Day 20 - Still No Resolution on My Replacement/Refund
Makro is still doing its back-and-forth. As I said on Thursday, one of their managers assured me that a replacement would be delivered on 1 August 2025 — that never happened. Previously, when I contacted Makro Wonderboom, I was told that since my purchase was online, it must be handled by the online team. Yesterday, when I followed up again, I was told to seek help from a store close to me. I tried to explain that I had already done that before and was refused assistance because it was an online purchase. So which is it? Hisense or Makro? Because at this point, I am unsure who is actually responsible. Meanwhile, you have your washing machine and my money. This is unacceptable. Should we now test your appliances in-store before taking them home, just to avoid this kind of confusion when your products are defects. Please align with your distributor and resolve this matter urgently. Day 20 – and still waiting.
CM
Customer M's update04 Aug 2025, 07:24
Reviewer Update
Hisense
Day 20 - Still No Resolution on My Replacement/Refund
Makro is still doing its back-and-forth. As I said on Thursday, one of their managers assured me that a replacement would be delivered on 1 August 2025 — that never happened. Previously, when I contacted Makro Wonderboom, I was told that since my purchase was online, it must be handled by the online team. Yesterday, when I followed up again, I was told to seek help from a store close to me. I tried to explain that I had already done that before and was refused assistance because it was an online purchase. So which is it? Hisense or Makro? Because at this point, I am unsure who is actually responsible. Meanwhile, you have your washing machine and my money. This is unacceptable. Should we now test your appliances in-store before taking them home, just to avoid this kind of confusion when your products are defects. Please align with your distributor and resolve this matter urgently. Day 20 – and still waiting.
Day 20 - Still No Resolution on My Replacement/Refund
Makro is still doing its back-and-forth. As I said on Thursday, one of their managers assured me that a replacement would be delivered on 1 August 2025 — that never happened. Previously, when I contacted Makro Wonderboom, I was told that since my purchase was online, it must be handled by the online team. Yesterday, when I followed up again, I was told to seek help from a store close to me. I tried to explain that I had already done that before and was refused assistance because it was an online purchase. So which is it? Hisense or Makro? Because at this point, I am unsure who is actually responsible. Meanwhile, you have your washing machine and my money. This is unacceptable. Should we now test your appliances in-store before taking them home, just to avoid this kind of confusion when your products are defects. Please align with your distributor and resolve this matter urgently. Day 20 – and still waiting.
Hisense's replyOfficial
04 Aug 2025, 10:55Hi Memory,
As previously advised, this matter is now with the store. Kindly follow up with them directly, as they are in the best position to provide a clear and up-to-date response.
From Hisense’s side, the credit has already been processed and the store is fully aware of this. They are also in possession of the faulty unit.Please contact the store directly on ***, and they will assist you further.
Regards,
KJZ
As previously advised, this matter is now with the store. Kindly follow up with them directly, as they are in the best position to provide a clear and up-to-date response.
From Hisense’s side, the credit has already been processed and the store is fully aware of this. They are also in possession of the faulty unit.Please contact the store directly on ***, and they will assist you further.
Regards,
KJZ
Best regards,
Hisense's reply04 Aug 2025, 10:55
Official
Hi Memory,
As previously advised, this matter is now with the store. Kindly follow up with them directly, as they are in the best position to provide a clear and up-to-date response.
From Hisense’s side, the credit has already been processed and the store is fully aware of this. They are also in possession of the faulty unit.Please contact the store directly on ***, and they will assist you further.
Regards,
KJZ
As previously advised, this matter is now with the store. Kindly follow up with them directly, as they are in the best position to provide a clear and up-to-date response.
From Hisense’s side, the credit has already been processed and the store is fully aware of this. They are also in possession of the faulty unit.Please contact the store directly on ***, and they will assist you further.
Regards,
KJZ
Best regards,
CM
Customer M's updateReviewer Update
04 Aug 2025, 11:04Hisense
"I just need one person I can actually get hold of because this *** number has been an absolute nightmare!" Contact Person Work number and Which store because Wooderboom has failed to assist me.
"I just need one person I can actually get hold of because this *** number has been an absolute nightmare!" Contact Person Work number and Which store because Wooderboom has failed to assist me.
CM
Customer M's update04 Aug 2025, 11:04
Reviewer Update
Hisense
"I just need one person I can actually get hold of because this *** number has been an absolute nightmare!" Contact Person Work number and Which store because Wooderboom has failed to assist me.
"I just need one person I can actually get hold of because this *** number has been an absolute nightmare!" Contact Person Work number and Which store because Wooderboom has failed to assist me.
CM
Customer M's updateReviewer Update
04 Aug 2025, 11:52Waiting for your feedback.
CM
Customer M's update04 Aug 2025, 11:52
Reviewer Update
Waiting for your feedback.
Hisense's replyOfficial
04 Aug 2025, 12:29 Hi Memory,
Kindly be advised that we do not have direct contact details for the store representatives.
However, we have sent an email to the store informing them that they are responsible for handling your case. We have also requested that they provide you with an update regarding your credit.
We recommend following up with the store directly as well to ensure a prompt response.
Regards,
KJZ
Kindly be advised that we do not have direct contact details for the store representatives.
However, we have sent an email to the store informing them that they are responsible for handling your case. We have also requested that they provide you with an update regarding your credit.
We recommend following up with the store directly as well to ensure a prompt response.
Regards,
KJZ
Best regards,
Hisense's reply04 Aug 2025, 12:29
Official
Hi Memory,
Kindly be advised that we do not have direct contact details for the store representatives.
However, we have sent an email to the store informing them that they are responsible for handling your case. We have also requested that they provide you with an update regarding your credit.
We recommend following up with the store directly as well to ensure a prompt response.
Regards,
KJZ
Kindly be advised that we do not have direct contact details for the store representatives.
However, we have sent an email to the store informing them that they are responsible for handling your case. We have also requested that they provide you with an update regarding your credit.
We recommend following up with the store directly as well to ensure a prompt response.
Regards,
KJZ
Best regards,
CM
Customer M's updateReviewer Update
04 Aug 2025, 12:33 Hisense I have done everything on my side — contacted the store multiple times, followed up endlessly, and still, all I get is back‑and‑forth with no real action. This is beyond frustrating. How much longer must I wait for this to be resolved?
CM
Customer M's update04 Aug 2025, 12:33
Reviewer Update
Hisense I have done everything on my side — contacted the store multiple times, followed up endlessly, and still, all I get is back‑and‑forth with no real action. This is beyond frustrating. How much longer must I wait for this to be resolved?
Hisense's replyOfficial
06 Aug 2025, 13:54Hi Memory,
We sincerely apologize for the inconvenience caused to you. Please note that the VOC department has been in contact with you regarding your case.
We’ve been actively following up with Makro and managed to speak with Gontse Mashilo from Makro Wonderboom, who assisted by providing an update on your credit. According to the Makro representative (Gontse), the credit was processed on Monday and may take 2 to 5 working days to reflect in your account.
Should you require further updates regarding the credit, we kindly recommend that you reach out to the store directly, as they will be in the best position to assist from this point forward. We have completed all necessary actions on our side to facilitate the credit process.
Regards,
KJZ
We sincerely apologize for the inconvenience caused to you. Please note that the VOC department has been in contact with you regarding your case.
We’ve been actively following up with Makro and managed to speak with Gontse Mashilo from Makro Wonderboom, who assisted by providing an update on your credit. According to the Makro representative (Gontse), the credit was processed on Monday and may take 2 to 5 working days to reflect in your account.
Should you require further updates regarding the credit, we kindly recommend that you reach out to the store directly, as they will be in the best position to assist from this point forward. We have completed all necessary actions on our side to facilitate the credit process.
Regards,
KJZ
Best regards,
Hisense's reply06 Aug 2025, 13:54
Official
Hi Memory,
We sincerely apologize for the inconvenience caused to you. Please note that the VOC department has been in contact with you regarding your case.
We’ve been actively following up with Makro and managed to speak with Gontse Mashilo from Makro Wonderboom, who assisted by providing an update on your credit. According to the Makro representative (Gontse), the credit was processed on Monday and may take 2 to 5 working days to reflect in your account.
Should you require further updates regarding the credit, we kindly recommend that you reach out to the store directly, as they will be in the best position to assist from this point forward. We have completed all necessary actions on our side to facilitate the credit process.
Regards,
KJZ
We sincerely apologize for the inconvenience caused to you. Please note that the VOC department has been in contact with you regarding your case.
We’ve been actively following up with Makro and managed to speak with Gontse Mashilo from Makro Wonderboom, who assisted by providing an update on your credit. According to the Makro representative (Gontse), the credit was processed on Monday and may take 2 to 5 working days to reflect in your account.
Should you require further updates regarding the credit, we kindly recommend that you reach out to the store directly, as they will be in the best position to assist from this point forward. We have completed all necessary actions on our side to facilitate the credit process.
Regards,
KJZ
Best regards,