aS
amanda S

1 reviews | Active since Apr 2011

14 Jan 2016, 11:29

Was told TV on warranty was L.I.E.D. to

I contacted hisense in milnerton to find out about cost to fix tv if I can't get hold of the slip<br> Was given quote of R3000 should I not get the slip. As the screen needs to be replaced.<br> I explained how the TV broke a was assured that I wouldn't have to pay if I can provide the proof of payment. So I ended up at the store in cape gate. Hifi corp. <br> They told me it's not covered. They called Clifford to confirm why j was given wrong info...<br> He takes no responsibility and just says oh sorry I didn't know. If you broke it then it's your cost. <br> So because I didn't lie and say it just broke by itself I have to pay...if I didn't tell the truth then they would fix...to me that's BS!<br> I WILL NEVER EVERRRRR buy a hisense product again. <br> I'm over 5 months pregnant and driving up and down carrying a 40 inch TV and paying money to print docs off to prove warranty just to be turned away is not cool.<br> Spoke to his manager and he tells me that Clifford maybe just answered the phone and didn't kno. He knew damn well when Hifi corp called him. <br> If he doesn't kno he shouldn't be telling customers lies then. <br> He still called me back with quote. He could have confirmed prior to calling me back if unsur

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Replies (1)
Hisense
Hisense's reply14 Jan 2016, 16:11
Official
Hello Girly143m19,

Thank you for making contact with us.

One of our customer care consultants will be in touch shortly to resolve the matter.



Thanks you

The Hisense Customer Care Team