Vidaa TV has a serious problem

Thank you for responding HiSense. If you viewed the dates & frequency of how many times my Vidaa has been in for repairs you wld join me in weeping in frustration & in despair. I spent almost R11 000 cash on this TV not even 2.5 yrs ago- a lot of money to me. Vidaa is an incredible product IDEA - BUT there's something very wrong in it somewhere. Maybe she is not meant for real movie & series *****s but for "sometimes" TV watchers. Hisense plse do not try & cycle me out of my warranty bc that's what it feels like you are in the process of doing. Just continue patch fixing my Vidaa until my 5 yr warranty is up. I won't accept that. Do the right thing & replace my TV with a brand new TV please. Respectfully you have wasted enough of both our time. Just Do The Right Thing Now. Thank you in anticipation

Thank you Hisense. BTW my Hisense TV I bought fm Game almost 7 yrs ago is still i her original packaging & still going strong with not a single day's problems. I paid R6,000 for her & I've had cash offers fm friends for the same price I paid - R6,000 - for a TV which is technically "used" - & I've said NO, NEVER. I will never sell her!!

Thank you

no no no no!!! Why did I A: receive am SMS today stating "Hisense Repair *** is categorized as ( Completed Repair ). Please contact us should you have any queries.
***?? I do not want that Vidaa defective TV back. I've had completed repair fm Hisense at least 10 times now & the repair is NEVER completed or durable. Is this the best Hisense customers can expect fm you? You will repair until the 5 yr warranty is done then s t u f f whatever happens to the product after that time & we are left with out of pocket & with a broken TV?? B: that telephone number goes to voice-mail saying the number is incorrect. Fix this whole mess please. Obviously head office is out of this loop. You cannot expect customers to endure 2cyrs of torture with a defective product whilst Hisense smiles & waves like nothing is wrong & life is sunny with roses. I'm angry now!!!

Thank you very much Hisense.

I'll await until the end of this exhausting saga ie when my money has been refunded to my Takealot before I give a 5 star review on Hello Peter - which Hisense SA richly deserves

Obviously you know this has been a time consuming emotional aggravating saga for me so I shan't count any chickens until they hatch

I await a happy turnaround on this story with great anticipation. On 1/8/25 Erica fm TG Vision reached out to me. Apparently Hisense wants TG Vision to bring the Vidaa back to my home address then Hisense wants to collect the faulty Vidaa fm me. I've alerted Erica that when TG collected the TV fm me recently they left the Vidaa original box, tv remote, TV feet & 2 cables behind. As at 4/8/25 I believe the Vidaa is still with TG Vision!! So this matter is sill unresolved.

Apologies Hisense my cell battery was flat. My cellphone is back on thank you.

Thank you Hisense. Will do.

Okay Hisense 15h00 on 5/8/25 TG Vision has dropped the Vidaa off at my residence. They packed it & the x2 feet & x4 *****s & remote control & power cord directly into the original Vidaa box as received fm Takealot. Now I await the upliftment of the Boxed Vidaa fm my residence by Hisense. Thank you

Thank you so much Hisense.

6/8/25 14h30 - Hisense why am I receivin an SMS & email fm yourselves stating the following when I'm waiting for the Vidaa to be collected fm myself & for a refund?? I'm very confused

Kindly note that the above referenced Repair Request Order, *** - has been categorized as #Completed Repair# by our Service Provider:TG VISION TECHNOLOGY SA (PTY) LTD. We may next be in contact with you to rate the level of service you've received.

Oh okay. Thank you so much for being in touch so consistently & always keeping me updated. This is the level of service I know of fm Hisense & appreciate it.

Noted. & thank you so much Hisense for this update which allows me to plan ahead accordingly.

12/8/25 at 10h07 thank you Hisense. I've seen the emails fm yr team. I await the collection of the Vidaa

It is 5pm on 12/8/25 I have not heard fm the Hisense driver. I have been waiting since 5am. I'm going to bed. Please let me know the real date & time when your driver is collecting the Vidaa fm me?

Thank you Hisense. Let's try again tomorrow. Hopefully this collection is not going to be botched!!!

Good morning Hisense. Appreciate that thank you

Thank you Hisense. The way you follow up is great service & truly appreciated.

09h30. 14/8/25. Collection of Vidaa TV 65" plus power cord + remote control + 2 feet & s c r e w s DONE by Rhenus EXpress. Thank you Hisense

Thank you Hisense

Morning Hisense. On 3/8/25 you advised my credit had been authorized. The boxed Vidaa 65" has been collected fm me. How many days still until I receive my Takealot credit? Thank you

Noted & Appreciated. Thank you Hisense

Thank you Hisense - as at 12h13 on 18/8/25 zero credit is reflecting as yet

Hisense, the question must be asked why did Takealot not immediately process my credit on 18/8/25?

Takealot's response on 19/8/25 is below:

Kabelo.S (takealot.com)
Aug 19, 2025, 11:26 GMT+2

Hi Natalie,

Thank you for contacting Takealot.com.

Kindly note, We will be escalating this matter to our Supplier warrant Team to look into this matter,

Once we receive feedback we will get back to you.

09h30, 20/8/25: update for Hisense - thank you Hisense. On the face of it - it looks like Takealot is proceeding with the credit, albeit at glacial speed.