Very,bad,bad service

I am really disappointed with the service I am getting from Hisense.I bought a hisense 18kg top loader washing machine last year ,In May the machine starts to give me problems I talked to them and they send one of their technicians the issue was not resolved after a week I was still experiencing the problem, after a week they called to find out if my machine is working well I then told them that the issue is not resolved, they promised to send one of their technician again,he came the following day,he did come and indicated that part of the machine was damaged and needs to be ordered, he brought the new part and now my machine is worse than before I am so disappointed I will never buy anything from hisense