Very unprofessional and unreliable service

Good day my name is Griffin May. My s TV was collected and send for repairs on 27 July 2022 . My television set was properly boxed up and secured. On 4 August 2022 I was contacted by Prince Appliances, the technician that collected my TV , and was asked if I would be available to recieve the device and I said I would be. Later that day I was contacted again by Prince informing that the tv was without a box and only in bubble wrap and asked if I wanted it delivered like that or wait until they can trace the box. I informed him I would rather wait . He assured me that he would contact the company that does the repairs and keep me informed. After no feedback I contacted the hisense call centre and they contacted Prince and he informed them that he will find out exactly what happened to the box and he will call me first thing in the morning. This morning I contacted him because I need to know if they found the box and wiĺl it be delivered today so that I can make arrangements for the delivery but he could not tell me if it was on the way or not so I contacted the repairer which is TG Vision but they told me they only deal with Hisense directly. So I contacted the call centre and the agent that assisted me the first time left me on the call for 17 mins and never came back to me. So I called a second time and spoke to an agent by the name of K.D. that was very unpolite and not customer friendly which really made question your quality of service and reliability. I am still not sure whether my TV will be delivered today or not. Your service is really terrible and customer relations even worse.

Service order is ***

My contact details are ***.