Very UNHAPPY Customer

The worst after sales service ever. I asked a quotation on a thermostat for my fridge. I received the quote,made a payment on 16 February 2024 and until today I have still not received my spare part. HisenseSA spares department said they have stock. Every time I phone to follow up they either transfer me to someone that can not help or give me numbers to call that no one even answers. They said it will take about 9 dqys yet it's been more than that.