Very poor service from Hisense SA.

On the 28th May I submitted a Service Request to Hisense online, which they acknowledged. From: Hisense - www.hisense.co.za ********** Sent: Tuesday, 28 May 2019 16:34 Subject: Service Request Received

Thank you for your interest in Hisense products, we have received your service request. Kindly allow up to 48hrs for processing your request and we will get back to you.

Regards

The Hisense Team Hisense South Africa

On the 30th May we received an email from a SIBUSISO MDLULI requesting more information, which had already been submitted online. After much back and forth, we were given a Job no :- ********** 4 The technicians were supposed to go to my Mothers house on the friday, never pitched up, then the Monday and finally on the Tuesday. Then we received an sms "Good day, please contact Hisense for further update ." on the 6th June. We have been following up with Sibusiso since this date and its now the 18th June and still no word on whether my Mother's TV is going to be repaired?? In the meantime she and my Hypoxic brain damaged brother sit with no entertainment and tv is important to him as it stimulates his mind.

One would expect much better service from an international company such as Hi Sense.

Thank you Karen