DP
Deon P

1 reviews | Active since Oct 2014

19 Jan 2024, 06:57

Very pleased with *Hisense* guarantee on my Smart TV

Very pleased with *Hisense* guarantee on my Smart TV. My *Hisense 55in Uled Smart TV* developed a line accross the screen after 3 years. I lived with the problem but reported it to them in the 4th year incase the fault escalated. *Hisense* had NO problem in replacing it with a newer model after their technician had inspected the TV in my home. Being a 78 year Pensioner I had never expected them to honor a 3 year Guarantee let alone one of 4 years! Not only did *Hisense* replace my faulty old TV after 4 years, *Hisense* replaced it with the latest *Hisense 55U6H Quantum Dot* technology. A company such as *Hisense* that responds in this way regarding their products has my everlasting respect and support. Regards, *Deon Potgieter in Mossel Bay.*

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Replies (1)
Hisense
Hisense's reply07 Feb 2024, 13:40
Official
 
Thank you for sharing your positive experience with us! We truly appreciate your feedback about Hisense excellent service. It's wonderful to hear that we went above and beyond to assist you. Delivering exceptional service is at the core of what we strive for at Hisense, and we'll be sure to pass along your commendation to the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.