VERY DISSATISFIED & DISSAPOINTED.

TODAY (26/08/2026) Good Morning. I truly hope that you are well.

To whom this concerns:

Our Machine as below, was collected on 06/08/2026 to be fixed for the problems it was giving, after successfully finally getting someone to come and collect it, it was then brought back on 18/08/2026. We tested it on 19/08/2026, and it is still giving the same problems, it sounds much worse now and in between all of this the machine was scratched terribly and given back to us in such condition. I have all the photos as evidence of what condition our product was in when they came to collect it. I now want to ask as a long time client, who trusted Hisense products, recommended the brand to others without any hesitation and supported this brand product after product…should we now be happy and satisfied with your terrible servicess?

We are given contact number after contact number, phone them, phone him, phone her, and I am still stuck with a product which was and still is broken and is given back in worse condition. You Technicians do not answer their phones, they are rude, unhelpful and do not come back to us.

I think that we have now reached the end of the line here in begging and requesting for assistance. I buy a product of yours, and we are simply unable to make use of it. I want to request, since it is my full right as this machine is paid in full (Cash) and is still under warranty and not even older than a year, please come and collect your product, and refund us our money. So we can purchase a product we can actually use.

We are very dissatisfied, overall and will never buy a Hisense product or recommend it to anyone ever again. Regards. Karien Lee. ******************************************************************************************************************************************************************************************** From: *** <***> Sent: 06 August 2026 13:48 Subject: Re: [ Ticket: *** ] FW: 6kg Front Loader over Takealot Order #***, 01 November 2025 - Faulty Machine

Good Day, Thank you for contacting Hisense. Kindly note that we have received your proof of purchase. Kind Regards Ntombifuthi Moloi

******************************************************************************************************************************************************************************************** Sent: August 06, 2026 10:44:31 AM To:*** Subject: FW: [ Ticket: *** ] 6kg Front Loader over Takealot Order #***, 01 November 2025 - Faulty Machine

Good day. Hope you’re well. To whom it Concerns: We have been waiting on a technician to come and repair our washing machine for a while now. He pitches up when no one is home without saying he is coming, and when you arrange a time with him, he doesn’t show. We have work, we cannot sit around at home and wait for him the whole day. My husband put in a few hours leave today so he could come through as arranged, my husband has been waiting since 7am this morning, He arranged for 10:30/11:00. He still has not shown, so obviously my husband must return to work. This is the second time. Please send someone who knows what they are doing or please arrange to come and collect your products and refund us our money. Because this is a brand-new machine with 48 months warranty, and we are unable to use it. This is very bad service. I have never had such problems with your brand until now. Regards. Karien Lee. ******************************************************************************************************************************************************************************************** Sent: 01 August 2026 10:37 To: '***' <***> Subject: RE: [ Ticket: *** ] 6kg Front Loader over Takealot Order #***, 01 November 2025 - Faulty Machine Good morning. Hope you are well.

Customer Information · Full name: Keagan Lee · Contact numbers (preferably two): ***-***-**** OR ***-***-**** · Full model number:WF1I6022BT · Serial number : 1WJ060482U0TW6BJB120147 · Address where the product is located: ****************************** · Copy of the purchase invoice (for warranty claims) – PLEASE SEE ATTACHED

Thank you, all the best. Kind Regards. Karien Lee.

******************************************************************************************************************************************************************************************** From: *** <***> Sent: 29 July 2026 08:28 Subject: Re: [ Ticket: *** ] 6kg Front Loader over Takealot Order #***, 01 November 2025 - Faulty Machine Good day, Thank you for contacting Hisense. To assist you further, please provide us with the following information: Customer Information · Full name: · Contact numbers (preferably two): · Full model number: · Serial number : · Address where the product is located · Copy of the purchase invoice (for warranty claims) Kind Regards, Ntombifuthi Moloi ******************************************************************************************************************************************************************************************** Sent: July 13, 2026 07:23:41 AM To:*** Subject: 6kg Front Loader over Takealot Order #***, 01 November 2025 - Faulty Machine

Good day. I hope you are well. To whom it may concern: We purchased a 6kg Front Loader over Takealot Order #***, 01 November 2025 - Takealot Invoice No. ***. Earlier this week our machine started to make noises as if something would be loose when it is spinning, this only occurs when the machine spins. We have not used it since Monday 6 July 26, we are to afraid something could break the machine further. It is still currently under Warranty. Would it be possible to send out a technician to come and inspect what the problem could be? We are only home after 5pm Mon-Thu & then home on Friday after 14:30pm and then Saturday anytime, would it be possible to send someone during this time? Thank you, all the best. Kind Regards. Karien Lee.

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This EXCLUDE Multiple WhatsApp's, Hisense WhatsApp Help Line, Client Service Line, Technician after Technician and Calls from our cells.

We are still left with no reply, a broken and braught back in worse condition Machine. They continue to tell us to phone the number on the back of a card which we never received.

Such such such terrible service!!! VERY DISSATISFIED & DISSAPOINTED.