Very disappointed loyal Hisense supporting client

I have purchased a Hisense washing machine from Brixton Furnitures soft close. I searched for a machine that i want went back to Brixton Furnitures amd they got the machine. 3 months down the line the soft close hinges stoped working i immediately informed Brixton Furnitures about the problem. They promised to send someone out i kept on following up with no luck. Estimate 4 months later the 1 led light stopped working once again i called them and informed them and they promised to send someone from Hisense. Once again call after call with no luck. So then the machine started to make an noise i called them again and this time around they have managed to send mac pro appliances (sub contractors) Hisense. They collected my machine After i requested to please fix the machine at my place the worker informed me that the is a massive oil leak however there were no visable oil. I got my machine back with drum damages. I kept on calling Hisense to find out about whats going on and Naomi from the call center awnserd as a awnsering machine but could not keep the act of an awnsering machine i was so upset it was 4.20 friday and they close 4.30. My matter were escilated to VOC and they have send Prince appliances to replace the drum my poor machine is going through so much opening closing stripping ect. Tidimalo from VOC assisted at the beginning and now its getting out of hand. She send me a message saying that she is helping me out of goodwill with the hinges. Never ever any one infomed me that the hinges (shocks) are not cover now she is seeing it as good will so my question here is why will Hisense make something and not cover ....they know its not going to last and they dont want to take responsibility for this. 5 or 6 times every Saturday the technician are back to my house with same hinges and cant get the matter resolved. More than 1 consultant informed me that if there are 3 complaints Hisens is suppose to credit me to buy a new machine at the begin i never wanted a new machine but now i am wondering if these guys are not allowed to order more than 1 set of hinges how will tis matter be resolved. I am requesting calls from VOC so that i can explain what i am experiencing but they only call the technician and right after the conversation between them and the tech she send me a email asking if they did call me.

Please where can I report this to someone higher than VOC of Hisense i am hart broken i have saved so much to buy this machine and now they are wasting my time my patience is up i asked for the number or email address of the P.A of the ceo but i get blocked in every way.

They treat clients like trash