Very disappointed in Hisense and game and will never buy a Hisense product or anything from Game

I bought a new fridge in Nov 2020but only started using it in January 2021. It is now March and the deep freeze section on the outside of the drawers is packed with ice. Hisense say this is normal and the fridge must be defrosted every second or third month. I have had many makes of fridges and this has never happened. Needless to say I will never buy a Hisense appliance ever again. Very disappointed in them and Game stores