Very disappointed

The level of disappointment I have towards this hisense company is beyond measure. I bought a fridge at bradlaws traderoute just two days after I got the fridge it stopped working and everything got spoilt. I've been following up on a new fridge and to date I have gotten a new fridge. I feel so unfairly treated as they were quick to send a technician out to fix a BRAND NEW FRIDGE. I'm very disappointed and at the peak of delivering this fridge myself at their offices which that will be happening soon because my rights as a customer are not being exercised here. Who's going to pay for all the food that's rotten? Instead I'm being told about management that needs to confirm for a new fridge like WHAT THE HELL!!!!!