VERY BAD SERVICE!

We reported our dishwasher in December 2019, we were informed that it is a regular issue with this machine, they will need to order a part. Being Christmas an factories closed we were very patient. After doing all the follow-ups ourselves seeing as no-one bothered to keep us updated, I thought that I was patient enough being the 17th of February already an unable to use something I paid for. So I phoned, being cut-off 3 times I was very impatient, I finally was phoned back by n Lady- Veronica. She then told me that they struggle to get the part and that they will credit us for the machine and that I will receive a email with confirmation before the end of the day, very happy, I thanked her for her assistance. Today - day 2, still no email or response from Hisense. So I phoned, unlike my personality lost it completely, only to be told to report the issue to the store I bought the machine from!!!! Why the hell didn't they tell me this from the first time I contacted them... Absolutely absurd, rest assured that I will never support this brand again and I will make very sure that this is not left here!