Very bad service

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Shamaine Bogopane (Makro)

Jun 1, 2023, 13:41 GMT+2

Good day Nomathemba, Thank you for contacting us and apologies for the delayed response. Kindly note that we have forwarded all your details to Hisense, and they have booked a service call for your Hisense fridge. Your job number for the service call is ***. It usually takes 72 working hours for the technicians to arrange the appointment and call out. To follow up, please contact Hisense at *** and they will be able to update you accordingly. Please let us know if you have any further questions on this matter. Warm regards, Shamaine Bogopane Consultant- Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ***WhatsApp: ***Email: mailto:***:http://www.makro.co.za

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David Mabena (Makro)

Jul 12, 2023, 14:37 GMT+2

Good day Nomathemba, Thank you for being so patient and apologize for the delay in response. Kindly note that after a lengthy back and forth, Hisense stated that it is not in their policy to reimburse customers for incidents that involve subjects that are preserved from their appliance, they only take accountability for technical issues that arise from their products. Please note that Makro sympathizes with the situation and we sincerely apologize for the inconvenience caused. The Makro Customer Service department agreed to offer you a R500 inconvenience voucher for the trouble caused. We are aware that the amount is not even half of the cost and emotional damage you have been through. The voucher will be sent to this number 0789******. The below email reflects a response from Hisense.

I hope you find the above in order.

Regards,

David Mabena Hello Peter Consultant Makro National Contact Centre Makro SA A division of MASSMART Holdings Limited Tel: ***WhatsApp: ***Email: ***: http://www.makro.co.za

minkynkosi

Jul 6, 2023, 18:20 GMT+2

What sick joke are you guys playing

On Sat, 1 Jul 2023, 12:02 Minky Nkosi, <***> wrote: Yes this is my number, can this not take a week again this is really annoying

minkynkosi

Jul 1, 2023, 12:02 GMT+2

Yes this is my number, can this not take a week again this is really annoying

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