Very bad client service

I requested a quote for a door handle for my Hisense Fridge/Freezer on 1 June 2020 and a service consultant rep**** on 2 June with a question. I rep**** the same day. On 7 June I had to follow up and he rep**** on 10 June that he is waiting on the spares department to provide him with the correct price. It is now a month later and I still don't have a quote. In the meantime I have to struggle to open my fridge which doesn't have a handle. All the places I tried to get a handle, referred me directly to Hisense, but Hisense doesn't seem to care about its customers or they are doing so well that they don't need business.