VERY BAD AFTER MARKET - *****sters

I bought a Hisense 18kg Smart Top Loader Washing Machine last year and was delivered on 26 Nov 2026. About 2 weeks later I unboxed the pricy purchase with hope of enjoying the benefit. All was connected as the user manual. I then connected to the machine using the internet. Was I not impressed. I carried a test with no load, it ran well after 3 days i loaded my laundry only for the cold water solenoid to not open. Warm water was then used to wash the clothes. Given that the machine is only designed to rinse with cold water, i then to give the was command twice to get the output. I reverted to my old machine for the time being. I then reported the matter in writing after numerous failed attempts to get hold of their call centre. A technician was sent. After fault finding he established that the solenoid was not recieving a signal from the CPU and he needed to replace the PCB. The lead time would be 3-7 days. After 2 weeks, i received an sms stating that my call was being closed. I followed up and the call centre said the were going to refund me since they can not fix the machine. Its now over 3 months with no communication. I feel de*****ed. Incident number will be provided