Useless products (2 TV's - both malfunctioning badly) - and even worse "after sales service"!

After being talked into it by the sales people at Makro, we bought a (1st) Hisense TV for 2 main reasons - we were told that it was "the best value for money" and that Hisense "provides the best after sales service, especially in and around Cape Town seeing that the TV's are manufactured right here"... I still joked with the sales people and mentioned that only companies with defected/poor quality products needs great after sales service but be that as it may.

While still under warranty, the (1st) Hisense TV gave issues with certain app compatibility etc and after spending hours upon hours on the phone to try and get the issue resolved via numerous factory resets and software updates etc etc and failing time and again - Hisense eventually concluded that they couldn't fix it and that the TV would need to be replaced under warranty.

Due to us having bought a matching Hisense soundbar (but as a separate product - i.e. they only replaced the TV and we were still stuck with the matching soundbar) - and because they promised us that our TV's issue was "an anomaly", we got the 1st Hisense TV replaced with a 2nd Hisense TV - specifically the 75U7H TV - which is suppose to be a "mid-high spec" range TV (not entry level), at least according to the sales people at Makro.

After a couple of months, our 2nd Hisense TV then also started malfunctioning badly in that it started to simply power off by itself - inconsistently after around 30-60mins of use. I raised this with Hisense on 13 May and they eventually got one of their "accredited service providers" - CA Mobile Solutions (PTY), to replace both the motherboard as well as power source/pack - "the only 2 components which could possibly cause the issue". As luck would have it this however also didn't fix the problem and I then informed CA Mobile Solutions (PTY) of this directly - seeing that I liaised with them and they obviously knew the background and exactly which components were replaced with which etc. This was on 4 July and they promised to take the matter up with Hisense in order to get the go-ahead to come and collect the TV in order for an off-site inspection.

Having not heard back from them or anyone else at Hisense by 15 July, I again contacted CA Mobile Solutions (PTY) - only to hear the extremely poor excuse in that "they haven't been able to drive around for the past 3 days due to the wet weather in Cape Town" - and wait for it... "that they will thus NOW PROCEED TO LOG it with Hisense so that Hisense can approve it for them to come and collect our TV - so that they can go and test it off site (this after they already "swopped out ALL parts that could POSSIBLY be related to the cause of the issue" in the very first place??? This means that between 4 Jul and 15 Jul, CA Mobile Solutions (PTY) clearly did absolutely nothing with my query (confirmed when I called Hisense today and there was nothing related on their system). During this disappointing/frustrating conversation on 15 Jul, CA Mobile Solutions (PTY), thus (for the 2nd time), promised to follow up on this with Hisense so that they would get the go-ahead from Hisense to come and collect the TV for "further off-site inspection". Today is 26 July and I still haven't heard back from anyone at either CA Mobile Solutions (PTY) or Hisense.

They also mentioned that when they finally would come and collect the malfunctioning TV, that the turnaround time for their inspection report would be "around 2 weeks" - i.e. we would be left without a TV for at least 2 weeks - and in all likelyhood will then only be refunded a dew days later afer which we would need to go and buy a new TV.

I then called Hisense today to alert them that I've raised this issue with CA Mobile Solutions (PTY) twice already - and as expected they confirmed that still nothing related has yet been logged on their system. I also explained to them that seeing that they "already replaced all the possibly components that could be causing the issue" - I would appreciate it if they could rather simply come and replace the malfunctioning TV with a functioning one of similar value/specs, so that we do not have to prolong the way too much frustration we've had to endure due to their malfunctioning products and poor after sales service (and that we aren't stuck without a TV during the entire Olympics which we're very keen to be able to watch!)... this penny did however not drop, hence me now being more than willing to waste my time to raise my justified disappointment with Hisense on public portals like this, so that other people will hopefully learn from my ordeal so that they don't end up with a similar experience with Hisense...