Useless customer service form HISENSE SA

I have a hisense washing machine and the drainpump is not working. I contacted the online site, and sent a request via the online email system. I received a copy of my request. (25 MAY2026) i waited and no response. 2026/06/03 I called the listed number +27 (0) 86 *** and was told the ref number of my query is not correct :Hisense SA - Repairs Request - 25/05/2026 | ***; which i got from the copied email system that sent it. The operator Khanyisa was so unhelpful, cannot put me through cannot find anything cannot give another number tells me what adress did i send the email (it was the system online not an email adres) and thus no help, cannot put me through to the Manager (Zandi) cut the phone.

The whatsapp also has me going in circles repeating the same message after sending part numbers serial numbers and photos. What a useless company that is willing to make the sale but then nothing else!