useless

my tv that has a valid warranty and everything in place stopped working. i phoned hisence and booked a service with them. they came after a week to find that the tv needs to be replaced under warranty and that they will give me a refund. after a week they came to fetch the tv, saying that as soon as the tv has been collected they will issue the refund within 24-48 hours. monday came and still no refund, when i phoned to follow up they said again it will take 24-48 hours. Today is Thursday and still have not recieved my refund. today's excuse is they have stock take so it will only be refunded next week monday. customer service is non existent and excused is made on a daily basis. won't recommend them to anyone.