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Khethiwe K

1 reviews | Active since Mar 2018

01 Mar 2018, 10:29

Urgent complaint :TV FAULTY FOR THE 4th TIME WITH THE SAME ISSUE

I firstly would like to express how unprofessional I’ll mannered your consultants are who man your call center .

I spoke to a Lushay Hector who was more in a rush to place me on hold than was to assist me , who put the phone down 3 times .

I kindly request the call to be pulled which was made on the 08:22 , 08:25 , 08

I have a hisence TV which has been faulty on 4 occasions , this is now the 5th time I am calling a reporting the same fault I don’t understand how one device can break 4 times and not be replaced .

Please find attached reference no. 210 602 462. , 210 403 488 , 210 446 075

TV serial number : 3TE50F ********** KBSSJ0821

All I am asking is simple ,I no longer wish for a technician to attend to my device I require a new TV

Please could you get someone who is professional to give me a call back .

kind Regards

Khethiwe Khumalo

Cell: **********

0
Replies (3)
KK
Khethiwe K's update01 Mar 2018, 11:24
Reviewer Update
I tried to call in again at 11:20, how unprofessional the call centre agents are , i would appreciate it if the call which was made on the 01 March 2018 to be pulled , I tried to speak to a girl called Lucinda . She answered the call when i tried to find out information she hung up , called in again then she kept quiet . Could this call please be pulled from your system .
Hisense
Hisense's reply06 Mar 2018, 13:25
Official

Good Afternoon.

Sorry to read all your struggles.

I will be assisting by forwarding your complaint to higher management and will revert back as soon as possible

Hisense
Hisense's reply12 Mar 2018, 11:05
Official

Good Morning.

Please advise if there is an alternative contact number available as we have been trying to reach out however the Line goes directly to Voicemail. No Voice Message can be left with your MTN Lite Service