Unsatisfied customet

I purchased a TV September 2019 and this TV has given us problems. Its now the second time that I have to log a fault.I had one helpful Gentleman Jurgen that logged my query this was after me waiting for feedback from another staff member.Roekshana who did not gave the courtesy to respond to my email. Now I get a call from one of Hisense service providers...on a Friday ..wanting to take my tv away for repairs..and not check on site.

After experiencing this twice I wonder how many more times this will need fixing. No service offering whilst my tv is taken away.

I'm.totally unhappy.

Jenny