Unsatisfactory

Item: Hisense
Rating: 1
Author: tebogo S

Morning

I Tebogo Sithole would like to log an unsatisfactory complaint against Hisense as I was treated unfairly on Monday 20 January 2025 I called in the call centre to report that my tv is giving me problems since November 2024 it switch itself of, sometimes it does not show but hear voices and other times it just don't switch on at all.

They booked a technician to come and assess the tv, the technician upon arrival just switched on the tv and the other took a picture of the serial number at the back of the tv. They told us the tv it's having a problem of Motherboard that needs to be ordered by Hisense I then told him I'm no longer happy and want that tv as it is causing me stress and confusion. He also stated that the tv is old.

Technician submitted false information back to the call centre by saying. I refused the service of repair and to my surprise I received an sms saying my ticket is closed as COMPLETED REPAIR My consumer rights has been violated on false information.

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Replies (1)

tebogo S's updateReviewer Update

23 Jan 2025, 08:05

My problem with the first assessment is that firstly he **** by saying I refused services, he did not even give me a job card to show that he repaired the tv and the call centre also send false information by saying my ticket is COMPLETED REPAIR can someone elaborate on that. I have also contacted one of the HI fi stores and was told lately they have been receiving a lot of complaints from customers with the model of the tv and the past week Hisense credited 4 of their customers 65A6G

tebogo S's update23 Jan 2025, 08:05

Reviewer Update