Unresolved Factory Fault & Lack of Communication

On 28 January 2026, I logged a service query with Hisense for a dishwasher displaying error code F54. Their technicians confirmed it is a factory defect and that the unit must be replaced.

The dishwasher was collected more than two weeks ago without prior communication. Since then, I have received no update regarding the replacement. My emails and phone calls have gone unanswered.

This level of service is extremely disappointing. A confirmed factory fault should not require customers to continuously follow up for a resolution. I have previously referred this brand to others, but based on this experience, I can no longer do so with confidence.

I am still waiting for clear feedback and a confirmed delivery date for the replacement unit.