RJ
Riaan J

1 reviews | Active since Mar 2018

16 Mar 2018, 10:01

Unhappy Hisense Customer

I bought an UHD 50inch television model N3 on 30 September 2017 at Hi-Fi Corporation Amanzimtoti. I have never been so disappointed. If you do not sit right in front of the television, the color fades and appears whiter. I have complaint, had to take television in and agents visited my home. They all see what I see, but yet Hisense say it is normal for that television. I cannot accept or believe it. Then Hisense is telling me that they make poor quality televisions? Never did Hisense contacted me or send out any of their own staff. They promised to contact me on Facebook. Nothing came of that. I have offered Hi-Fi Corp to pay in for a better quality television, but Hisense is not willing to comply as my original complaint was after the original 7 days. Every day I look at the television, it is a HUGE disappointment. I always thought Hisense is a better brand that this. So much for "local is lekker".

0
Replies (6)
Hisense
Hisense's reply22 Mar 2018, 13:51
Official

Good Afternoon. Sorry to read about the inconvenience.

Please advise if you have any ref numbers in order for us to have a look into it and have this resolved as soon as possible

Regards

Best regards,

RJ
Riaan J's update28 Mar 2018, 06:46
Reviewer Update
I unfortunately have no reference numbers. All I have is a piece of paper from Hi-Fi Corporation in Amanzimtoti when I complaint and handed the television in the first time. It is dated 28/10/2017. I also have a slip no 11565 from Master Audio Visual (apparently agents for Hisense) that collected the television on 08/12/17. The job number on this slip is 554921. I hope this information can help. I am still very irate when I watch television and do not have the full color available unless right in front of the television.
RJ
Riaan J's update13 Apr 2018, 09:23
Reviewer Update
WOW. It is just over 2 weeks and Hisense made no effort to respond to my message of 28 April 2018. They asked for the information and thereafter NOTHING. If that is how serious they take their after sales service, that was my last Hisense product ever.
RJ
Riaan J's update13 Apr 2018, 09:24
Reviewer Update
Sorry my response of 28 March 2018.
Hisense
Hisense's reply13 Apr 2018, 09:32
Official

Good Morning I see that a call has been logged, but information is missing. May We please get your address.

Regards

Best regards,

RJ
Riaan J's update13 Apr 2018, 11:22
Reviewer Update
Thank you for your response. I am however not comfortable to give this kind of information out on a public platform like this. I am sure you will understand. You can mail me at ********** and I shall respond to it.