Unhappy customer

On the 17th I called to report a problem with my fridge the lady who assisted me said my refrigerator was no longer under warranty meaning I would have to pay for the technician to come out and have a look where the problem was and it would cos 1. Something mind you it’s December the food had started getting rotten since it was no longer under warranty I got a private technician to fix it. The following day I got a call from hisense claiming that the fridge is under warranty and they will send a technician who came and said since we got someone else to fix the fridge there is nothing he can do he took pictures and left. What is frustrating is that face that if I had received assistance from the word go I would have not call a private technician I’m soooo disappointed at your service and how you treated this whole situation