Unhappy customer

Sent my u988 phone to Hisense for repairs,after a month I'm informed my phone is lost and I will receive a replacement phone . only to get an old phone belonging to another customer who was probably told that his/her phone is misplaced ,the phone contains pictures ,messages, contact list etc.... <br> <br> I guess this is a blue festive for me * no pictures*<br> <br> Very sad<br>