Unhappy Customer

I bought a Hisense 16 KG washing machine at Game Mall of the South on 15 June 2018 got home connected it and it worked when washing the first load. I tried washing the second load and it did not spin. Till today it does not work and I contacted Hisense and logged a service request with them but I have not received a response as yet. Their automated response said I would get feedback in 48 hours but when I called after 48 hours I was told that they did not receive anything from my email address yet, I received an automated response from them. The lady I spoke to, sent me form to complete and on the form it states that feedback will be given in 24 hours but still I have not received feedback. I am sitting with dirty clothes pilling up in the house and a washing machine I have paid a good R6000 for that does not work. I sent you proof of payment together with that form that you send me but you chose not to respond to me. After sending them, Lucinda Joubert responded asking for the same things and funny because she responded on the same email I sent with documents attached. I attached the mail I just sent and told her I sent the documents already but she did not respond. Can someone who values customers and who knows what needs to be done just please contact me as this is really pathetic. What kind of service is this? How do you expect people to support you when you do not have after sales support. I actually would like to have a refund as I do not want to deal with people like you anymore. I believe it is your duty to ensure your customers are happy all the time but I guess that is not the way HISENSE operates. YOUR SERVICE IS PATHETIC!