Unhappy client forever

I bought a washing machine for a elderly lady who struggles slightly with cognitive abilityfrom takealot and now I cannot get a refund because it cannot spin. ( False advertising) I was refered to Hisense but informed us that the warranty is not transferable, but the issue here is not the warranty. The issue is usability and the product information presented on the Takealot platform. Do not buy from takelot of Hisense product because they will take your money and do not care about custmers