Unfair after sales management.

I bought a fridge in Nov 2025, 22 Nov delivery was made, 19 Jan 26 the fridge was dead. I claimed the fridge from bradlows who was inefficient i contacted hisense and was replaced replaced on the 29th January after a lot of up and down, kudos the delivery. The problem came when I questioned the spoiled food then I was told we delivered the service efficiently and therefore groceries is not our problem. Then I rep**** should ur fridge not have broken we wouldn't be talking right, so as a result of your fridge which ended up being unfit to service my needs which was the reason why I bought it for how does it become my problem. Did I buy a fridge to die and perhaps had to weigh my options on whether I should or shouldn't buy groceries because somewhere in the manual it says do not buy a lot of groceries because we are not sure if the fridge will last it's lifetime.